Refund And Cancellation Policy

At Go Sun Vacation, we understand that travel plans may change. The following terms apply unless a specific service clearly displays different conditions before payment.

Private Transportation

• Cancellations made at least 24 hours before the scheduled pickup receive a full refund.
• Cancellations made less than 24 hours before pickup and no-shows are non-refundable.

Excursions and Day Tours

• Cancellations made at least 48 hours before the activity receive a full refund.
• Cancellations made less than 48 hours before the activity and no-shows are non-refundable.

Special and Non-Refundable Bookings

Discounted offers, last-minute reservations, private charters and services supplied under special terms may be non-refundable. Any special condition will be displayed before payment.

Changes

Date, passenger-name and service changes are subject to availability. Any price difference or supplier fee will be communicated before the change is confirmed.

Cancellations by Go Sun Vacation

If Go Sun Vacation must cancel because of weather, safety, supplier unavailability or another operational circumstance, the customer will receive a full refund, an alternative date or service, or a credit valid for 12 months.

Refund Processing

Approved refunds are returned to the original payment method. Processing normally takes 7–14 business days. Bank, currency-conversion and non-refundable processor charges may not be recoverable.

How to Cancel or Modify

Email info@gosunvacation.com or call/WhatsApp +1 (809) 635-6203. Include the booking ID, lead passenger name and requested change.